Warranty Policy
Last Updated: October 28, 2026
This Limited Warranty is provided by MotoMini PowerTech CO., LIMITED ("MotoMini," "we," "us," or "our") and applies to eligible products sold by MotoMini, subject to the terms and conditions set forth below.
This Limited Warranty describes the coverage available for defects in materials and workmanship under normal use, the exclusions that apply, and the procedure for submitting a warranty claim. Please read these terms carefully and retain your proof of purchase.
1. Limited Warranty Coverage
MotoMini warrants that its products will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (the "Warranty Period"), subject to the terms, conditions, and exclusions set forth in this Limited Warranty.
If a product develops a defect covered by this Limited Warranty during the Warranty Period, you may submit a warranty claim in accordance with the procedures described below.
MotoMini will review each claim and determine the appropriate remedy in accordance with this Limited Warranty and applicable law.
2. Warranty Exclusions
This Limited Warranty does not cover damage, defects, or product failures caused by any of the following:
- Misuse or Improper Use: Use of the product in a manner inconsistent with its intended purpose, applicable instructions, or recommended operating procedures.
- Accidental Damage: Damage resulting from accidents, drops, impacts, spills, or other external events.
- Unauthorized Modifications or Repairs: Damage resulting from unauthorized alterations, modifications, repairs, or other interventions.
- Improper Maintenance: Damage resulting from improper cleaning, maintenance, storage, or care.
- Normal Wear and Tear: Ordinary deterioration or cosmetic changes resulting from normal use over time.
These exclusions apply to the extent that the relevant damage, defect, or failure falls within the excluded circumstances described above and as permitted by applicable law.
If you are uncertain whether a particular issue is covered, please contact our customer support team for review.
3. How to Submit a Warranty Claim
To request warranty service, please follow the procedure below.
Step 1: Contact MotoMini
Send an email to service@motominitools.com describing the issue with your product.
Step 2: Provide Supporting Information
Please include the following information in your email:
- Your order number or other available proof of purchase.
- The product name or model.
- A clear description of the defect or malfunction.
- Any relevant photographs or videos that may help us assess the issue, if available.
Step 3: Claim Review
MotoMini will review the information submitted and may request additional details reasonably necessary to evaluate your claim and determine whether the reported issue is covered by this Limited Warranty.
Step 4: Warranty Resolution
After completing our review, we will inform you of the applicable next steps and the remedy available under this Limited Warranty and applicable law.
Please contact us and obtain return instructions before sending any product to us for warranty service. Unrequested returns may delay the review and processing of your claim.
4. Warranty Period and Proof of Purchase
The Warranty Period is one (1) year from the date of purchase.
When submitting a warranty claim, you should provide your order number, receipt, order confirmation, or other available proof of purchase so that we can verify the purchase date and identify the product.
We recommend submitting claims promptly after discovering a potential defect.
Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.
5. Warranty Remedies
If MotoMini determines that a product has a defect covered by this Limited Warranty, we will advise you of the applicable remedy in accordance with the terms of this Limited Warranty and applicable law.
The available remedy will depend on the circumstances of the claim, the nature of the defect, and any requirements imposed by applicable law.
Nothing in this Limited Warranty is intended to exclude or restrict any remedy that cannot lawfully be excluded or restricted.
6. Limitation of Warranty Terms
This Limited Warranty applies to defects in materials and workmanship under normal use and is subject to the exclusions expressly stated in this document.
This Limited Warranty does not exclude, restrict, or modify any rights or remedies that you may have under applicable federal, state, or local consumer protection laws, including rights that cannot lawfully be waived or limited.
To the extent required by applicable law, this Limited Warranty is in addition to, and does not replace, any rights or warranties provided by law.
7. Consumer Rights
This Limited Warranty gives you specific rights. You may also have other rights under applicable federal, state, or local law.
Certain consumer protection laws provide rights and remedies that cannot be waived, excluded, or limited by a written warranty. The availability and scope of those rights may vary depending on your place of residence and the applicable law.
Nothing in this Limited Warranty is intended to deprive you of any nonwaivable statutory rights or remedies.
8. Contact Information
For questions about this Limited Warranty or to submit a warranty claim, please contact MotoMini using the official contact information below.
Company Name: MotoMini PowerTech CO., LIMITED
Email: service@motominitools.com
Phone: +86 18862604832
Business Address:
Unit 1548, 11/F, Mei Hong Industrial Building
160 Wai Yip Street, Kwun Tong
Kowloon, Hong Kong
For faster assistance, please contact us by email and include your order number and a description of the issue.
We appreciate your trust in MotoMini PowerTech and are committed to providing clear warranty information and appropriate customer support in accordance with our warranty terms and applicable law.
