Refund policy

Last updated: October 15, 2026

Returns (if applicable)

We accept return of products. 

Customers have the right to apply for a return within 30 days after delivery of the product. To be eligible for a return, your item must be unused and in the same condition that you received it (In addition to product quality issues). It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service (service@motominitools.com) to make sure you return the package to the right address.

If your return request is approved, we will send you a confirmation email with return instructions. Please follow the instructions in the email to complete the return process.

Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at service@motominitools.com. 

Notes

1. If, during the return process, either the customer or our company is unable to send or receive the item properly, both parties will need to negotiate and reach an agreement based on the actual situation. The final interpretation of the negotiation outcome shall be subject to our company policies and applicable laws, and the seller should be aware of this.

2. Custom-order or personalized items do not have a right to 30 days refund. If you are unsure whether a product is eligible for return or refund, please be sure to contact our customer service email in advance: service@motominitools.com

3. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

4. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once we have received your returned package, we will inspect it to ensure it meets the return requirements. If everything is in order, your refund request will be approved and processed accordingly. You will receive an email notification after the refund has been issued.

In most cases, the refunded amount will be returned to your original payment method or credit card within 1–5 business days after processing.

Notes

1. If you are unsure whether a product is eligible for return or refund, please be sure to contact our customer service email in advance: service@motominitools.com

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@fanttik.com. Please contact our Customer service at support@fanttik.com to get the return address.

Notes

1. If you are unsure whether a product is eligible for return or refund, please be sure to contact our customer service email in advance: service@motominitools.com